Your benefit
You communicate briefly, clearly and effectively, you correct where necessary, you confidently navigate past the sensitive areas of your partners, you gain flexibility in delicate conversations. You master the balancing act between authenticity and appreciation, you negotiate hard on the merits but soft on the people.
Contents
Too direct, too yielding... or? Your self assessment
Listening with full presence
How to make yourself heard
How to argue effectively with employees, colleagues and superiors
You learn from impressive communicators
You bring up sensitive issues in a face-saving way
You formulate your wishes in a clear and comprehensible way and set the course for "yes".
You do not give up immediately when your partner says "no".
You distance yourself without hurting them
You learn highly effective conversation techniques for leadership work (performance appraisal, conflict conversations, etc.)
Participants
Leaders who want to expand their communication skills or ambitious newly appointed leaders.
Duration
2 days